AUSSIE BROADBAND | FAQ

How do I log in?

If this is the first time you are trying to log in, you will need to click this link to reset your password. Once you have reset your password, you can try to log in with your email address and your new password.

Are there any delivery charges?

We encourage you to order all of your items in a single order, helping us manage supply and demand, keeping freight costs to a minimum and making sure you don’t miss the opportunity for your favorite item!

Can I track my order?

Please contact Merchgirls at [email protected] for any tracking updates. 

How do I exchange / return an item?

Please refer to our resolution centre page, or simply contact [email protected].

What sustainability practices have been followed?

Quality materials and timeless designs have been used to ensure high reusability (no landfill here). 

Importantly none of the Aussie Broadband merchandise items comes individually wrapped in single-use-plastic (SUP). This is unnecessary and has saved thousands of one-time-use plastic bags ending up in landfill.

We also carry sustainability through our shipping practices:

When you place an order, you will receive your merch in a recycled cardboard box or in a compostable mailer. Be conscious to re-use this parcel when you can or else follow the compostable instructions on the packaging. 

We have chosen to only partner with local freight companies that are proudly carbon neutral for all local deliveries..

What do I do if the product I want is not available?

If you are wanting to order products not available on the portal, please contact Sophie at [email protected]